Additional information

Warranty and Guarantee

JCT AUTO PARTS Warranty and Guarantee Statement

At JCT AUTO PARTS, we take pride in our commitment to delivering high-quality automotive parts. We stand by the performance and durability of our products. This warranty is valid only when products are purchased directly from JCT AUTO PARTS or authorized resellers or workshops. Please review our Warranty and Guarantee terms below to understand your coverage.

Limited Warranty:

JCT AUTO PARTS offers a limited warranty on all JCT AFTERMARKET branded products against defects in materials and workmanship. This limited warranty is valid for a 1 year from the date of purchase unless otherwise stated. If your product exhibits a defect covered by our warranty, we will, at our discretion, either repair or replace the product free of charge.

Warranty Coverage:

• Our limited warranty covers defects that arise from normal use, provided the product has been correctly installed and maintained in accordance with the product’s instructions and specifications.
• This warranty is non-transferable and applies exclusively to the original purchaser of the product.
• It’s important to note that warranty coverage does not extend to damage caused by misuse, abuse, accidents, modifications, improper installation, or acts of nature.
• Please be aware that our warranty covers the item only and does not include shipping costs associated with returning the part for inspection or sending out a replacement. If a part needs to be sent back for evaluation, the customer is responsible for the shipping cost. Similarly, if a replacement part needs to be sent to the customer, the shipping cost for the replacement is the customer’s responsibility.
• To make a warranty claim, you must provide proof of purchase, such as a valid sales receipt.

Fitment and Alignment:

At JCT AUTO PARTS, we prioritize your satisfaction and the correct fitment of our products. The correct fitment and alignment of the purchased items are the sole responsibility of the fitter or workshop. We will assist with fitment and alignment issues only if the person or workshop fitting the item can provide proof of qualification and expertise.

To avail of our assistance, please fill out a Job card stating the specific fitment and alignment issues encountered. For workshops, it is mandatory to be RMI approved or vetted by JCT AUTO PARTS to receive our support in addressing fitment-related concerns.

Please note that this warranty does not cover damages resulting from incorrect fitment or alignment. Warranty claims related to fitment and alignment issues will only be entertained if the above-mentioned conditions are met.

Guarantee of Satisfaction:

We are confident in the quality of our JCT AFTERMARKET products, and we guarantee your satisfaction. If, for any reason, you are not entirely satisfied with your JCT AFTERMARKET product within 30 days from the date of purchase, you may return it for a full refund or exchange, excluding any applicable shipping and handling fees.

How to Make a Warranty or Guarantee Claim:

To initiate a warranty claim or return for a guarantee of satisfaction, please get in touch with our customer service team at info@jctautoparts.co.za or call 011 0299 300. They will guide you through the process and provide any necessary instructions.

Please be aware that all warranty and guarantee claims are subject to inspection and approval by our team.

Disclaimer:

JCT AUTO PARTS reserves the right to update or modify the terms of this Warranty and Guarantee Statement without prior notice. We recommend referring to the latest version of this statement on our website or contacting our customer service for the most up-to-date information.

Thank you for choosing JCT AUTO PARTS and JCT AFTERMARKET products. We are dedicated to providing top-quality automotive parts and exceptional customer service. Your satisfaction is our top priority.

Fitment Information

Part Specific: 

Nothing specific needed.

In General:

When working with our parts, please adhere to the following guidelines to ensure optimal fitment and customer satisfaction:

Comparison and Verification:

• Always compare our parts side by side with existing ones before installation to ensure accurate matching.
• Verify all specifications and dimensions to guarantee a seamless fit.

Cleanliness is Key:

• Maintain clean hands and workspace at all times to prevent any dirt or contaminants from coming into contact with our parts.
• Our parts and boxes should always remain pristine. Please handle them with care to avoid any soiling.

Preventing Scratches:

• Prior to test fitting, cover the part with automotive masking film to prevent scratching, paying particular attention to areas that will come into contact with the vehicle.
• Exercise caution during the fitting process to avoid any accidental damages.

Compatibility and Alignment:

• Our parts are meticulously crafted to match the specifications of the OEM part.
• They will fit perfectly on the OEM components or on our other products designed for compatibility.
• If our parts are to be fitted on other manufacturers’ components, a qualified person might be required for the installation. Ensure they are aware of our warranty information.
• Correct alignment of the parts is the fitter’s responsibility. Take care to align them precisely for optimal functionality and aesthetics.

Your attention to these details ensures our parts maintain their high quality and reach our customers in perfect condition. Thank you for your dedication to excellence.