Jowaheer Consulting & Technologies T/A JCT Auto Parts
(Registration Number: 2009/196943/23)
(“JCT Auto Parts”)
STANDARD TERMS AND CONDITIONS
PARTS SALES
1. Parts Sales Agreement
By placing an order with JCT Auto Parts, you agree to purchase replacement parts (not original, genuine, or OEM parts) and/or accessories (“goods”) at the prices listed on your invoice, under the following terms and conditions:
- Acceptance of Goods
- By accepting delivery of the goods, you confirm that you have inspected them and that they are fit for the intended purpose.
- You acknowledge that JCT Auto Parts provides technical parts that must be installed by a qualified technician.
- JCT Auto Parts will not be liable for damages caused by improper installation.
- Returns & Refunds
- Goods were correctly supplied and cannot be returned after seven (7) business days.
- Any queries or issues must be reported within 3 days of purchase or receipt of goods.
- Return shipping costs are the buyer’s responsibility.
- Installation Requirements
- Goods must be installed or fitted by an RMI (Retail Motor Industry) accredited fitment center, garage, workshop, or panel-beater to qualify for returns.
- Goods installed by unapproved technicians cannot be returned.
- Non-Returnable & Non-Refundable Items
- Electrical items (including electronic mirrors, heated glass, LED lights, etc.)
- Items requiring specialized testing equipment only held by the manufacturer (e.g., carburetors, fuel Injectors, steering Racks, water pumps, etc)
- Specially ordered vehicle-specific goods
- Payments for these items must be made within 2 days of ordering and are non-refundable.
2. Delivery Policy
- Delivery Areas & Timelines
- Orders are only delivered to physical addresses within South Africa.
- The recipient must also be located within South Africa.
- Estimated delivery times:
- Standard areas: 2-5 business days
- Outlying areas: 4-7 business days (or longer for remote locations)
- Courier Fees & Address Accuracy
- Courier fees are added manually after checkout based on destination and package size.
- If you are not satisfied with the quoted courier fee, you may cancel the order before making payment.
- Incorrect or incomplete addresses may result in delays or order cancellation.
- Only the named person(s) on the order may sign for the package.
- The company listed on the order must be physically located at the provided address.
- Damaged or Incorrect Deliveries
- If you receive a wrong or damaged item, you must report it within 3 days of receipt.
- All parcels are sealed before shipping. If the seal is broken upon arrival, refuse delivery and note the issue on the courier’s waybill.
3. Collections
- Collections are strictly by appointment only.
- Only the person named on the order may collect the order in person — no third-party couriers or collection services will be accepted.
- Collection appointments will be scheduled once the order is ready, and customers will be notified of the date and time via email.
4. Pricing & Payments
- Pricing Policy
- The price reflected on the invoice is the final price for your order at the time of purchase. If prices change after your order is placed, the price on your invoice will not be affected. Any future price changes will only apply to new orders placed after the price update on the website.
- Prices may be subject to change without prior notice.
- Payment Methods
- All payments must be made via Electronic Funds Transfer (EFT) from a South African bank account.
- Payment must be completed before collection or courier dispatch, unless agreed otherwise in writing.
- Orders canceled by JCT Auto Parts will not be processed.
5. Refund Policy
- Refund Processing & Fees
- Refunds will be processed via EFT only.
- Handling fees apply to refunds:
- 25% handling fee for returned goods (minimum charge of R250.00).
- 15% handling fee for refunds on uncollected orders (minimum charge of R250.00).
- Courier fees (delivery & return) are non-refundable.
- Refund Requirements
- A police-certified copy of your ID (not older than 7 days) is required.
- An Account Confirmation Letter from your bank must be provided.
- The name on the invoice, the name on the ID, and the name of the bank account holder must all match for the refund to be processed. Refunds will not be processed if these names do not correspond.
- Refunds will only be processed into the bank account of the person who placed and paid for the order. No third-party refunds will be allowed.
- Unauthorized EFT Reversals
- EFT reversals initiated without prior consent will be considered fraudulent and reported to the bank.
- If JCT Auto Parts processes an EFT reversal, a 15% administration fee (minimum charge of R250.00) will be charged.
- Refunds take up to 7 business days to process.
6. Harassment & Abuse Policy
- Zero-Tolerance Policy
JCT Auto Parts strictly prohibits any form of harassment, including but not limited to:
- Verbal, physical, psychological, or sexual abuse
- Threats, intimidation, or hostile behavior
- Discrimination based on gender, race, religion, disability, or sexual orientation
- Consequences of Harassment
- Anyone found engaging in harassment will face immediate consequences, including:
- Refusal of service
- Permanent ban from ordering
- Notification of law enforcement (SAPS) and legal action if necessary
- Anyone found engaging in harassment will face immediate consequences, including:
7. Right to Redress & Dispute Resolution
- Complaints & Dispute Process
- If you have a complaint or dispute, you must submit it in writing to JCT Auto Parts.
- Both parties will attempt to resolve the issue within 7 business days.
- If unresolved, either party may escalate the matter to the Motor Industry Ombud or a competent court.
- Legal Jurisdiction
- This agreement is governed by the laws of South Africa.
- Any legal disputes will be handled within the Republic of South Africa.
Final Agreement
By placing an order on our website, you acknowledge and agree to these Terms and Conditions, as well as our Delivery Policy and Refund & Exchange Policy.