Refund & Exchange Policy
This Refund & Exchange Policy applies to all purchases made through JCT Auto Parts (Replacement Parts Dealer) via our website (“the Webstore”). By placing an order, you agree to the terms outlined below.
1. Incorrect or Defective Goods
All goods are carefully inspected and documented before shipment.
If you receive goods that:
- Differ from what was originally ordered (as shown on the website), or
- Appear to have a manufacturing defect
You must notify us via email within 3 days of purchase or receipt of the goods. Goods will be exchanged upon verification.
No exchanges will be processed without prior written authorization.
2. Returns & Exchanges
- All queries must be submitted within 3 days of purchase or receipt of goods.
- Goods are not returnable after seven (7) business days, subject to the clauses below.
- The buyer is responsible for return courier charges.
- Goods must be returned in their original packaging, unused, and free from:
- Oil stains
- Paint
- Fitment marks
- Scratches
- Tampering or modifications
3. Technical Items & Installation
- JCT Auto Parts supplies aftermarket/replacement parts (not original, genuine, or OEM parts).
- All goods are technical in nature and must be installed by a Retail Motor Industry Organisation (RMI) workshop.
- Goods not installed by a Retail Motor Industry Organisation (RMI)-accredited fitment center, garage, workshop, or panel-beater cannot be returned.
- A job card or invoice from the Retail Motor Industry Organisation (RMI)-accredited workshop confirming the installation and stating the issue must accompany any warranty, return or exchange request.
4. Non-Returnable & Non-Refundable Items
The following items are non-returnable and non-refundable:
- Electrical items (including electronic mirrors, heated glasses, LED lights, headlights with electric motors, and ballasts)
- Sensitive items requiring manufacturer testing equipment (e.g., carburetors, fuel injectors, brake master cylinders, and hydraulic clutch components)
- Specially ordered or vehicle-specific goods
- Goods that have been tampered with, modified, or used
- Items not fitted by at a Retail Motor Industry Organisation (RMI)-accredited workshop
- Courier fees
5. Refund Policy
All refunds will be processed via Electronic Funds Transfer (EFT) to a South African bank account only.
- Refunds will be processed within 7 business days after all required documents and returned goods, where applicable, have been received and the refund has been approved.
- For approved returns that are not due to a defect, incorrect item supplied, or any other statutory right, a 25% handling fee applies, with a minimum charge of R250.00.
- A R250.00 administration fee applies to cancelled or uncollected orders where a refund is requested.
- Courier fees (delivery & return) are non-refundable.
- All refunds and returns are subject to applicable South African consumer law.
Refund Requirements
To request a refund, the following documents must be emailed together in one email:
- ID copy (not older than 7 days)
- Bank Account Confirmation Letter from your bank
- PDF Proof of Payment – This must be the original PDF file emailed directly from your bank. Screenshots, photos, or self-generated documents will not be accepted.
All documents must be sent from your personal email address — do not email the Proof of Payment directly through your banking app.
Incomplete refund requests or documents sent separately will not be processed.
The name on the invoice, ID, and bank account holder must match. No third-party refunds will be processed.
Accidental Payments & EFT Reversals
- JCT Auto Parts will not be held liable for accidental payments made into our bank account.
- If an incorrect or accidental payment is made, the customer must contact their bank to request a reversal or recall of the payment. Once JCT Auto Parts has been notified and the reversal has been approved, the bank may proceed with the reversal.
- Unauthorized EFT reversals initiated without our consent will be reported as fraud to the bank.
6. Cancelled Orders (Incorrect References & Totals)
If payment is made using an incorrect reference or incorrect total amount, the order WILL NOT BE PROCESSED.
To request a refund, the following documents must be emailed together in one email within 7 days of the payment date:
- ID copy (not older than 7 days)
- Account Confirmation Letter from your bank
- PDF Proof of Payment – This must be the original PDF file emailed directly from your bank (Screenshots and banking app emails will not be accepted).
Refunds will be processed minus R250.00 administration fee.
Incomplete refund requests or documents sent separately will not be processed.
Cancelled Orders (Bank Processing Delays)
If an order is cancelled due to bank processing delays, the customer must attach the PDF Proof of Payment to the cancellation email within 7 days of the payment date. Do not email the Proof of Payment directly through your banking app. The document must be attached to the email.
The Proof of Payment must be dated before the order cancellation date.
Once the requested document is received within the time frame, the order will be processed as originally placed.
7. Warranty
All goods are sold under the implied warranty of the Consumer Protection Act of 2011 if the customer qualifies as a consumer under the Act.
- Warranties cover manufacturing defects only — not wear and tear.
- Warranty claims will be void if the parts are not installed by an Retail Motor Industry Organisation (RMI)-accredited workshop.
Goods correctly supplied and fit for their intended purpose cannot be returned for credit under Section 20 and Section 55(3) of the Consumer Protection Act.
8. Harassment Policy
JCT Auto Parts has a zero-tolerance policy for harassment of any kind, including:
- Verbal abuse
- Threats
- Discriminatory remarks
- Fraudulent behavior
Anyone found engaging in harassment will face refusal of service, a permanent ban, and possible legal action.
9. Right to Refuse Service
JCT Auto Parts reserves the right to refuse service to anyone who:
- Violates these Terms and Conditions
- Engages in abusive or fraudulent behavior
- Repeatedly fails to provide correct information
Final Agreement
By placing an order on our website, you acknowledge and agree to this Refund & Exchange Policy, our Terms and Conditions, and Delivery Policy.
Contact Us
For all refund, return, or exchange requests, please email:
📧 info@jctautoparts.co.za